Return Policy

Return & Exchange Policy

EvaWigs’s aim is providing our customers premium quality full lace human hair wigs with reasonable price and knight service. And we totally understand that choosing a right wig online is a bit difficult, so we accept the return & exchange for some special occasions. Below is our Return & Exchange policy.

We are more than happy to accommodate exchanges & returns of the wigs that have NOT been washed, tampered, altered and the lace have NOT been cutted. Since Human hair wigs are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW used items to be returned for the safety of all of our clients.

We offer ONE TIME free return and exchange for our customers who keep their items in original conditions and meanwhile follow our return & exchange process.

15% of your total payment will be charged as a restocking fee for the second time exchange.

NO return & exchange for cap size customized wigs.

NO return & exchange for clearance products.


Order Cancellation and Change

For any order cancellation and change, we can freely help cancelling your order and changing your order details ONLY if you could contact us within 36 hours after you placing your order.

For instock items, we can help cancelling or changing your order any time without any charges before shipping out.

For custom items, 30% of your total payment will be charged as a restocking fee if you want to cancel your order when your order has already been under processing. (Check the custom order processing time here:

And an extra charge will be necessary if you want to do some possible changes when your order is already under processing. So we will be very appreciated if you could contact for the details and the possibility at your earliest convenience if you want to do some changes.

NO cancellation and change for shipping out items.


Return & Exchange Process

Step 1

Please contact our customer service within 48 hours after you received your package via email at to explain the reason for the return/exchange.

Step 2

Our customer service will process your return/exchange request within 3-5 working days. After the return/exchange request has been authorized, our customer service will send you a Return Authorization Number.

Step 3

Please ship the returned wig back to the address we gave you, including the return & exchange form with the Return Authorization (RA) Number. You're also responsible for the return shipping charge, which is about $6-$12 for U.S. customers.

  • *We DO NOT accept the return packages without our Return Authorization Numbers.
  • *We DO NOT accept the return packages by freight collect. For non American customers, we suggest you ship your package by postal express, which will be a little cheaper than Fedex, Ups, DHL and etc.

Please do email us the tracking number to after shipping out your returned package.
And please shipping out your returned package within the next 3 days after getting our autorization.

Step 4

After receiving the returned package, we’ll arrange the refund within 7 working days if you just request return.

Please note that, we will refund your money to your Paypal account, and if your payment is longer than 2 months, a small amount of your refund might be charged by Paypal as a handling fee which is out of our control. 
And if your payment is pay from your credit card, the refund will be arrived within 30 days, thanks for your patience! Any questions, you also can call your credit card company. 

We’ll arrange the exchange within 7 working days for return & exchange. And please check here to estimate the processing time of your second item.

*For Brazil customers, an extra $100 shipping and handling fee will be charged when placing your order. And this extra charge is NOT refundable for any return and exchange orders. And, normally, we will send you your wig pictures before shipping to avoid the loss.


Repair Services

We are now offering ONE TIME wig repairing services worths $50 - $120 for our customers within after-sale 3 months for FREE.
The total repairing time will be 30 - 45 days.

  1. Please DO contact first before you sending the wig to us.
  2. Please offering us some pictures of the part you want to repair, if it can be repaired, we will offer you an address where you can send your wig to.
  3. Our customers are responsible for the return shipping charge which is about $6-$12 for U.S. customers.

For customers who has enjoyed the services once before please check the Repair Services to choose the repair services you want.




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